, , the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.
Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more.
We've sold 10 million unique items to date and it’s our mission to become the world’s most popular auction destination for special objects.
We’re an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply.
The CX Training & Development Specialist is a highly motivated and skilled member of our Knowledge & Improvement Team. Reporting to the Head of Knowledge & Improvement, you will play a key part in enhancing the competencies of our CX employees by developing and delivering training programs that align with our company’s core values. You will be responsible for conducting training needs assessments, designing engaging curriculum, and learning materials (live and within the CX LMS), and overseeing all aspects of training interventions including evaluating the effectiveness of training programs, delivering training and continuous improvement. With your experience in technical or content writing, you will create and maintain CX knowledge articles.
Your primary objective will be to boost workplace performance within our CX organization.
We are looking for someone with a strong passion for learning programming content design (live and e-learning) and building, and the ability to effectively communicate and engage with employees at all levels. You thrive in a dynamic scale-up environment and display resiliency in your way of working. Your creativity, attention to detail, and organizational abilities will be critical in delivering impactful training initiatives.
This role is based in our Lisbon office, in Portugal. We offered a Hybrid work setting, with 2 days commuting to the office and 3 days working from home.
This is your chance to join our mission to fulfill people’s passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.
Additionally, you can expect:
We want to help you celebrate special occasions in life by:
Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.
Catawiki’s eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.
Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we’ve launched, we’re open to ideas on ways we can continue to support the humanitarian effort.
We have sensational offices in Amsterdam, Groningen, Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.
Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s…